Why Use Outsourced IT Support.
Many people decide to have their own IT team and this is for very good reasons. You get immediate response, dedicated knowledge and flexibility. However you may also get the disadvantages of salary cost, holiday cover, training and retention.
Professional staff, including IT experts all need constant training to hone their skills. If you don’t invest in training your network will become out dated and not allow your business to grow. This is a costly mistake.
If you don’t provide training then retention can become a problem.
Yet how do you cope with the cost and also the time when staff are attending training courses?
Immediate response or Firefighting?
Although not all IT departments are guilty, fast response often means that problems are being covered up with a sticking plaster approach. Regular problems indicate that there is something underlying. If they are fixed quickly it probably means it’s a regular problem. So immediate response isn’t always the best thing. It can indicate the lack of strategy.
Dedicated Knowledge or tight to the chest?
Documentation and procedures are the things that make a business strong. Unfortunately IT staff are not always good at documenting and sharing information. They often remember passwords by setting everyone to the same. This increases risk of infection and data loss.
So internal IT teams can be very strong but only if there is constant investment just like any other key item in a company. The very benefits can be disadvantages unless they are carefully managed. As an alternative consider partnering with a 3rd party company who will build a relationship with you. This will mean carefully choosing an IT company who has existed long enough to build up a good reputation and a knowledge bank. They will also be sized so that they are large enough to give reasonable response times yet not no large that you are a small fish to them.
Make sure that they have a training ethos for their staff and that they are happy to work alongside your own IT team if required. This way you can have the best of both worlds by making a composite IT team with holidays and training covered by the 3rd party yet having the speed of an internal team.
Benefits of using Andisa for IT Support
We are happy to help as total IT support or work as a composite team alongside your own IT team. We bring a wide knowledge of IT practices , techniques and design.
Alongside your own team we can help implement procedures for IT support in a business-like manner.
As a dedicated support team we will make sure that your network is reliable, recoverable and flexible enough to support your business. It’s our passion to make sure that our clients networks are managed properly and this helps our own company prosper! It’s a win win situation.
Call and speak to Andy to arrange an informal meeting to discuss how Andisa can help