Outsourced IT Support & Management

We know how critical IT is to keeping your business running smoothly

Why Use Outsourced IT Support.

Many people decide to have their own IT team and this is for very good reasons. You get immediate response, dedicated knowledge and flexibility. However you may also get the disadvantages of salary cost, holiday cover, training and retention.

Training

Professional staff, including IT experts all need constant training to hone their skills. If you don’t invest in training your network will become out dated and not allow your business to grow. This is a costly mistake.
If you don’t provide training then retention can become a problem.
Yet how do you cope with the cost and also the time when staff are attending training courses?

Immediate response or Firefighting?

Although not all IT departments are guilty, fast response often means that problems are being covered up with a sticking plaster approach. Regular problems indicate that there is something underlying. If they are fixed quickly it probably means it’s a regular problem. So immediate response isn’t always the best thing. It can indicate the lack of strategy.

Dedicated Knowledge or tight to the chest?

Documentation and procedures are the things that make a business strong. Unfortunately IT staff are not always good at documenting and sharing information. They often remember passwords by setting everyone to the same. This increases risk of infection and data loss.

So internal IT teams can be very strong but only if there is constant investment just like any other key item in a company. The very benefits can be disadvantages unless they are carefully managed. As an alternative consider partnering with a 3rd party company who will build a relationship with you. This will mean carefully choosing an IT company who has existed long enough to build up a good reputation and a knowledge bank. They will also be sized so that they are large enough to give reasonable response times yet not no large that you are a small fish to them.

Make sure that they have a training ethos for their staff and that they are happy to work alongside your own IT team if required. This way you can have the best of both worlds by making a composite IT team with holidays and training covered by the 3rd party yet having the speed of an internal team.

Benefits of using Andisa for IT Support

We are happy to help as total IT support or work as a composite team alongside your own IT team. We bring a wide knowledge of IT practices , techniques and design.
Alongside your own team we can help implement procedures for IT support in a business-like manner.
As a dedicated support team we will make sure that your network is reliable, recoverable and flexible enough to support your business. It’s our passion to make sure that our clients networks are managed properly and this helps our own company prosper! It’s a win win situation.

Call and speak to Andy to arrange an informal meeting to discuss how Andisa can help

 

Contact Us

What Our Customers Say

  • Great news, really appreciate your time and effort getting this resolved. Another silver star for Andisa!

    Kind Regards
    Mark

    Mark Davies
  • When Andisa suggested installing their Unifi WIfi and Mikrotik managed router solution just because I couldn't watch Netflix, I thought they had over egged it.
    However they came along and did a survey. We needed extra wires to get the signal to the rear of our house. Even then, in one day they connected everything and the solution works just as they said!

    Life is better now that we can all watch TV at the same time. I don't have to stop Rugby because my daughter wants to chat to her friends!

    Steve Cullerton
  • We had customers saying the Hotel WiFi was slow and they couldn't work. It definitely affected our guest experience!

    Andy stayed at the hotel and said that the Unifi system would fix the problem.

    Andisa tested the existing cables and then connected their Mikrotik managed router and Unifi Wifi devices. There was an instant solution.

    Within minutes we had a stream of customers commenting that the WiFi was working. Two weeks on its not gone wrong so far.

    Happy customers mean a happy review for the work. Thank you Andisa

    Bimal, Hotel Manager
  • Out new office doesn't have any wires. Its a brand new office and Andisa suggested we used a Unifi WIFi. Signal is string and everything just works.
    I wish the business centre installed them as standard. Our office reflects on the quality of our clients, so when a prospective employee comes in for an interview it's really important that we look tidy and clean.
    The Unifi WiFi means we can connect printers, laptops and phones without any wires trailing around the office. Our desks are truly floating!
    Well Done Andisa.

  • As always excellent work. Paolo did a good job during the recent PcMOTand sorted out a lot of rubbish for me. Very pleased. Computer working well!

    Norma Steenson