Andy Morrison

Managing Director & IT Guru

I’m MD of Andisa and have always been a techie. Officially I am MD of Andisa however I am also the lead “IT Guru”.

My title has been earned while helping install the Rural IT project we are involved in in Nepal. My belief is that IT providers have a responsibility to help other businesses grow by installing quality networks and then working with customers to make sure the network grows with them. If you ever contact any of our customers I am sure they would back that up about our service.

My training is as an Electronics Engineer and more recently I have worked through the MikroTik Certification – MTCNA. MTCWE and MTCRE.

I’ ve also passed and practiced  Prince II project management, too many  server accreditations to list and presented at the MikroTik User Meeting in Kathmandu!

During 2016-17 I was President of Harrogate Brigantes Rotary Club. Look at our Corporate Social Responsibility page for details of projects we get involved with.
My biggest challenge in Rotary was successfully raising £85k and then bringing 40 students plus teachers across from Nepal, to perform in our own concert with 350 kids on stage! That was a big project to plan, manage, coordinate….

I am proud to be surrounded by customers who have very similar beliefs and thank them for their continued partnership. If you want to be part of this ethos then get in touch!

Jayne Morrison

Company Secretary

Jayne is Company Secretary and co founder of Andisa. She is responsible for keeping the office running smoothly and also for getting the rest of the team on site on time (not always an easy task but she reckons that she’s qualified for the task because she is mother of three Andy clones!)

Q. What’s it like working with family?
A
. Annoying but we get the job done and the clients systems are always working reliably. Andy and Paolo have a real passion to make sure that we have a focus on keeping our clients systems 100%.

Q. What do you do out side of Andisa?
A
. I’m Tawny Owl for 11th Harrogate Brownies, Treasurer for 15th Harrogate Scouts and sing in the St Paul’s Church Choir. It keeps me busy but its great fun.

Q. Wow do you have time for personal hobbies?
A.
I ice cakes to relax, although Andy would say it increases stress when I’m there at midnight the night before a big familly party, still putting the marzipan on.

Admin & Finance

Finance and Admin

We need a person who is great with clients and wants to make a difference to our busy office to join the team. The ideal person will know how to post invoices into Xero, manage appointments , telephone calls and basically be awesome with clients.

 

 

 

Paolo Medori

IT Guru

Paolo has worked for Andisa for 8 years and together with Andy and Callum makes up the technical workforce. Outside of work he loves snowboarding, playing video games and cooking. One day he’s hoping to be fit enough to enjoy playing football for real as well as Fifa 2021.

His family run a local Italian restaurant called “Louigi’s”. He has learnt his client skills and patience working as a chef and waiter before starting a career in IT.

Paolo joined Andisa after leaving the 3rd largest nationwide insurance broker where he provided desktop and server support.

Recently Paolo has previously studied the Microsoft server 2012 MCSE training and has just topped up with the Server 2016 & 19 courses to make sure he is up to date before Microsoft restructure their training in 2021.

He also successfully studied for his Mikrotik Router Certified Network Associate training and is ladder and harness certified. We often get involved in high work on roofs and tall buildings when we install Wi-Fi equipment

Paolo passed his MCP Networking with Server 2016

Callum Morrison

Support Manager

Callum Morrison

Callum is self motivated and eager to learn. Our customers say that he is just fun to have around but very quickly back this up by saying that he’s like a dog with a bone when they have a problem. He just wants to fix it and make sure the customer is happy.

He started to work for us as a consultant and has recently been promoted to the role of Support Manager. He works from Wales and he designed our phone system to work smoothly with people all around the country.
On a weekly and monthly basis he checks all tickets to make sure that we are delivering as we promised, and to see if you have changing needs that mean we have to adapt.
That means he makes a real difference because he keeps our offering tuned to your needs!

Callum was previously MD and owner of  “River and Soul Adventures” www.riverandsouladventures.com This is where he gained his attention to detail and drive for customer service.

While working for Andisa he has passed his ITiL Foundation certification, proving that he understands how Support, Projects and customer service all need to work together to give good outcomes.

The future – IT Guru No.3

IT Graduate Support Consultant

We need an additional flexible person to join our growing team. The role suits a graduate who has recently left University/College and wants to start their career working for a dynamic and interesting family run IT company. 

This is a full-time post 9am to 5:30pm Monday to Friday. Salary £15,000 – £21,000 depending on experience and relevant qualifications. 

Each of our team have individual strengths however the real value of Andisa is that we are all prepared to step up and take ownership for a customer project or issue, making sure that it is resolved even if we don’t have the right skill ourselves. All our clients will tell you that we are loyal, supportive, dedicated and most importantly we understand the emotional side of IT. This means that we strive to give a solution that fits the client rather than just suppling out of the box. 

This role will predominantly be office based and will provide the support and admin needed to keep the office running smoothly however you will also meet our clients face to face while assisting other consultants on site when working on projects. 

Your responsibilities will include, but are not limited to: 

  • Providing technical support over phone and email 
  • Logging/escalating/resolving tickets 
  • Admin and maintenance of servers/phone systems/email systems/Microsoft 365/Backups 
  • Gaining Microsoft Certifications  
  • Learning and following processes 
  • Creating your own learning notes 
  • Understanding our client base and their needs 
  • Project work alongside other consultants. 
  • On-site technical support 

For the first three months at least, there will be on-the-job training where we will introduce you to everything that we do, including: 

  • office based admin and accounts work 
  • answering telephones and helping clients with technical issues 
  • sales and marketing 
  • onsite support work and helping with IT installations alongside the other engineers.
     

We also have a Microsoft roles based training schedule leading to formal qualifications. 

All we require is that you: 

  • Have an interest in IT 
  • Are proficient with MS Office (Outlook/Excel/Word/etc.) 
  • Completed Relevant Collage/University course 
  • Have a minimum of 8 A* – C GCSEs 
  • A brilliant communicator both over the phone and face to face 

 

A full clean UK driving license would be a real benefit for the post. 

We will provide both on the job and formal training to make sure the right person has the skills needed to work with Andisa and become a valuable member of our team. 

Andisa recently moved into the modern “No1 Cardale Park” office suite. It’s a warm environment with ample parking and local facilities for food, onsite showers, Yoga and air conditioning etc 

If you are a dynamic and flexible person and feel that you would enjoy starting a career within a growing and diverse IT company then contact us on the numbers below. 

 

IT Guru – No 4

This post has been filled by Jonathan who is working as an intern while he completed his degree in Aerospace Engineering.

Jonathan worked over the summer period throughout the COVID lockdown and was brilliant at supporting the rest of the team, keeping us on track and ensuring clients were responded to even when we couldn’t be face to face – well done Jonathan.