Unlock Your Business’s Potential with Managed IT Services
A managed service provider (MSP) is a third-party company that proactively manages and maintains IT infrastructure. From comprehensive troubleshooting to advanced cybersecurity, we prevent problems and tend to your tech so you can focus on growing your business.
What Is a Managed Service Provider?
An MSP is an outsourced external company that manages and maintains business technology and end-user systems. Subscribing to services ensures ongoing support for your workforce, helping maintain high productivity levels. At Andisa IT Consultants Ltd, we offer six core types of business IT solutions to support and protect your technology, including computers, networks, servers, mobile devices and telephone systems.
What Does a Managed Service Provider Do?
Andisa replaces or assists your in-house IT department, offering everything from disaster recovery to 24/7 network monitoring. By preventing and responding quickly to issues, we reduce downtime and help your business run smoothly. Our specialisms include:
Managed IT Support & Helpdesk
Our fully managed IT support keeps your systems running smoothly without the surprise bills or the downtime that costs you clients. Our remote monitoring and management capabilities prevent problems, while our remote helpdesk provides support with spontaneous issues.
Cybersecurity & Compliance
Outpace threats and remain cybersecurity compliant with our monitoring, prevention and rapid response services. Access next-level ransomware and phishing protection, Cyber Essentials and ISO 27001 certification, and GDPR guidance.
Cloud
Our extensive cloud services include managing productivity platforms such as Microsoft 365 and Azure, and helping businesses to access their data through private and hybrid clouds. As a professional IT partner, Andisa can also support cloud migration.
Backup & Disaster Recovery
Be prepared for the unexpected with robust backups and efficient disaster recovery. When systems go down or networks are breached, managed IT services are key to creating continuity, protecting your work and potentially regaining momentum.
Network & Infrastructure
In the modern tech-heavy business landscape, strong IT infrastructure management is non-negotiable. Andisa manages networks, endpoints, devices, patches and servers so that you are free to operate at optimum capacity.
IT Strategy
Our in-depth IT audit analyses your processes and systems and provides actionable recommendations. Partner with Andisa for expert IT strategy, consultancy and comprehensive onboarding support when you switch from your current supplier.
Benefits of Using a Managed IT Company
Virtually every SME can benefit from managed IT support services, but there is no one-size-fits-all solution. Finding an IT support package that meets your needs and reflects your short- and long-term goals is essential for smooth day-to-day business operations.
Our IT support services provide a fully scalable approach to technology, overcoming the limitations of an in-house department. When you need an IT strategy that can spearhead success for years to come, managed IT with Andisa is the answer.
Our managed IT support services enable you to:
- Access proactive and comprehensive support that aligns with your needs
- Spend more time focused on the core functions of your business operations
- Establish greater continuity with 24/7 monitoring and quick disaster recovery options
- Reduce downtime and protect your brand image
- Maintain compliance with regulations and keep pace with the evolving IT landscape
- Accurately predict costs and save money compared to managing IT in-house
Managed Services vs. Co-Managed IT vs. Break-Fix
Several different service levels are available in the IT support industry: fully managed IT services, co-managed IT and break-fix IT. Andisa is a proud managed service provider in the UK, delivering comprehensive technical support on an ongoing basis.
| Managed Services | Co-Managed IT | Break-Fix | |
| Approach | Proactive: An MSP monitors, maintains and secures your infrastructure to prevent issues | Collaborative: Responsibilities are shared between your IT partner and your in-house team | Reactive: You only contact your IT support provider when specific issues arise |
| Internal Requirements | None: Fully outsourcing IT means an MSP acts as your entire department | In-house team: You need an in-house team to provide daily technical support | Variable: You have someone to identify an issue and coordinate with the IT partner |
| Response | Fast: Under a Service Level Agreement (SLA), an MSP provides a dedicated IT helpdesk and short response times | Coordinated: Your in-house team instantly handles low-level issues and escalates complex problems to your IT partner | Slow: Variable availability means that there are no guaranteed response times |
| Strategic Planning Level | High: An outsourced Virtual Chief Informtation Officer (vCIO) offers long-term strategy, cybersecurity roadmaps and budgeting advice | Shared: Your IT partner delivers advanced tools and strategic consulting to enhance your in-house team’s capabilities | None: Break-fix IT focuses strictly on immediate technical issues and offers no long-term planning or strategy |
MSP vs. MSSP
The primary difference between a managed service provider (MSP) and a managed security service provider (MSSP) is the scope of focus. While MSPs meet every business IT need, including cybersecurity, MSSPs serve specifically as cybersecurity partners. In monitoring, managing and protecting your business’s IT infrastructure, MSSPs act as an extension of your internal team. As a managed service provider, Andisa delivers defence against cyber threats as well as enhancing and maintaining your entire technological infrastructure.
Managed Service Provider Costs
In the UK, managed IT services typically cost £60-£150 per user per month. Andisa offers three main IT support packages to suit different business sizes and meet different technology needs. Within our SLA model, we deliver managed IT at the following prices:
Corecare
(minimum 4 users)
Price Per Month: £414.30
Corecare+
(minimum 10 users)
Price Per Month: £1,122.50
Completecare
(minimum 20 users)
Price Per Month: £2,781.50
How to Choose the Right IT Support Service
Establishing effective IT management and therefore choosing the best MSP has never been more important for modern businesses. Your IT infrastructure plays an integral role in everything your business does. From operational efficiency to ongoing innovation, high-performing IT systems are the driving force behind all successful businesses.
Businesses have many IT partners to choose from, but there are differentiating factors between the good and the great. The National Cyber Security Centre (NCSC) has a checklist to assist SMEs when selecting an IT support service that covers the following features:
Recognised certifications such as Cyber Essentials Plus, ISO 27001 and SOC 2
Transparency and good communication around services, policies and responsibilities
Clear contracts which define responsibilities, reporting procedures and liabilities
Case studies, references and testimonials from previous clients
Clear SLAs which detail expected response and resolution times
Confused about choosing the right IT provider?
The 2026 IT Services Buyer’s Guide also serves as an essential tool for confidently navigating your IT support service options. You will find all the necessary information in this guide to make strategic decisions about changing providers or scaling your business for better value.
We work with UK business owners, operations leads and IT decision-makers at SMEs and mid-market businesses who need predictable IT, security and uptime without a large in-house team. Save time and money on hiring internal technicians with Andisa.
Why Choose Andisa
Why Choose Andisa’s Business IT Solutions
Based in Harrogate, Andisa has helped businesses across Yorkshire and the UK take control of their IT for over 20 years, delivering expert management, support and analysis as part of our comprehensive IT support service. When you partner with us, you can expect:
20+ years of experience supporting businesses with managed IT services in the UK
Top certifications including Cyber Essentials Plus, ISO 27001 and SOC 2
Microsoft Solutions Partner
Maximum 1-hour wait for triage
Maximum 2-hour wait for a planned solution
Complete remote UK coverage from our headquarters in Harrogate, Yorkshire
Managed IT support for regulated sectors, including finance, healthcare and legal
Clear guidance and actionable insights without the jargon
What people say about us
Robin Tossell
The Ambitious Group
“My company just couldn’t cope without you guys, everything is so simple with you around. In fact it seems beyond other suppliers to set up a network so its reliable”.
When we asked why the client simply said “because I just want it to work and you guys are the only people who have been able to get us to that state”.
Pippa Fisher
Hutchinson Wealth Management Ltd
“I just wanted to say a big thankyou to the Andisa team.
From the moment we told you we were moving office Andisa just helped. Every question got right to the issue and it all meant that the move itself was smooth.”
Helen Featherstone
Sheffield Industrial Museum
“Andisa ran their Insight program for us. 4 months later:- People now talk about IT in a different way and our IT problems have disappeared because Andisa have helped us understand the technology properly”
Stay Ahead with Our Latest IT Insights
Frequently Asked Questions
A managed service provider is an outsourced IT support company that monitors and supports your IT infrastructure 24/7. This reduces the likelihood of technical issues, downtime and incurring additional costs, so you can focus on running your business.
A managed service provider monitors, maintains, secures and enhances your business’s IT infrastructure. This includes outsourced IT support, cybersecurity, compliance, cloud, backups, disaster recovery, networks and strategy.
In the UK, managed IT services typically cost £60–£150 per user per month. Per month, our main IT support packages start at the following prices: £414.30, £1,122.50, and £2,781.50
While managed service providers (MSPs) meet every business technology need, managed security service providers (MSSPs) focus entirely on managing your business’s IT infrastructure to defend against cyber threats.
While managed services are proactive and offer continuous monitoring and maintenance for a set monthly fee, break-fix IT is strictly reactive and involves hiring a technician to resolve issues as and when they arise. In contrast to a managed IT company, a break-fix provider entails unpredictable costs, slower response times and no long-term strategic planning.
Co-managed IT is a collaborative support model where an external IT support company partners with your existing internal IT team to share responsibilities, provide access to advanced tools and manage specialised tasks or projects.
Yes. Even small businesses using computers are vulnerable to technical issues and cyber threats, and ensuing downtime can have a catastrophic impact on their productivity and reputation. To prevent untimely disruptions, small businesses should partner with an appropriate IT support provider.
According to the NCSC’s MSP selection checklist and the 2026 IT Services Buyer’s Guide, you should consider certain criteria when choosing a managed service provider. This includes recognised certifications, case studies, client references, transparent communication, and clear contracts and SLAs. It is important to partner with an MSP who understands your business and offers solutions that fit your needs.
A reputable and trustworthy managed IT support provider should ideally have certifications including Cyber Essentials Plus, ISO 27001 and SOC 2.
An SLA establishes clear expectations for response and resolution times and overall service delivery. In exchange for a monthly fee, a managed IT support company will deliver an agreed quality and speed of support.
Our clients are predominantly SMEs in the professional services sector, with multiple offices and IT users, but Andisa can help any organisation with IT needs. For business owners and operations managers across the UK, we’re proud to offer responsive IT support services and translate technical complexity into clear recommendations.
From our base in Harrogate, Andisa remotely supplies managed IT services across the UK. For businesses needing IT services in Yorkshire, we can also make site visits to set up systems and advise your team in person.
We appreciate that changing your IT service provider is a big event, and we do all we can to ensure a smooth transition. If you currently have in-house IT support, we will work closely with your team to transfer management bit by bit. If you outsource services, we will liaise with them to obtain information and ensure sufficient preparation time for the handover.
Book a Free Intro Call
Ready to take the stress out of your IT? Book a free, no-obligation consultation with one of our friendly experts today. Let’s explore how Andisa can support your business with reliable IT services, bespoke cybersecurity and full compliance.
