01423 290029

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Support

Supporting Our Valued Contract Customers

Remote Support

Self Help

Get Support Now

Phone: 01423 290029
Email: supportdesk@andisa.net

Welcome to the Support Hub

As an Andisa IT contract customer, you have direct access to our dedicated support services. Whether you need quick troubleshooting, remote assistance, our friendly and knowledgeable team is here to help – keeping your business running smoothly at all times.

How Can We Help?

AntiVirus & AntiSpam

Cloud Backups

General PC Fixes

Microsoft Office & 365

Mikrotik Routerboard

On Premise network

Server Cloud

Teams

Ubiquiti Unifi

VOIP – 3CX PBX

VOIP – Cloud Calling

VPN

Web Hosting

Email

MISC

Sharepoint

InTune

Latest Cyber Threats 10-03-26

Latest Cyber Threats 28-05-26

Heimdal Email Security

SpamTitan

AVAST

Hitman Pro

Understanding Multi Factor Authentication (MFA)

How to Log into SpamTitan

Setting up SpamTitan antispam with 365

How to update AVAST Antivirus

How To Apply Hitman Pro Alert Product Key

Cloud Backups – Install our Storegrid Client

Websites showing error if you are using PPOE internet connection

GPO – Group Policy to add a shortcut to PC desktops

Checking call history for your whole company – statistics are important

Understanding Multi Factor Authentication (MFA)

Checking that you have the Edge multifactor authentication (MFA) 2FA authenticator app

Rebooting or upgrading a 3CX server

Sending a Fax through Cloud Calling

Routed Blocks in a Mikrotik network

How to use Heimdal AntiSPAM

Set up 365 email on your iphone or ipad

Exchange Email

Web Hosting & POP3 Email

Removing Duplicate Contacts from Outlook by using export / import

Casting to a TV

Connecting phones to a business centre Wifi

Radius authentication with Server 2016

Use a passcode with your iPhone, iPad or iPod touch

Featured Articles

Need Remote Help?
Let’s Connect Securely

If our engineers need to work on your PC remotely, we’ll use a secure tool called Heimdal.

Heimdal allows us to:

View your screen
Control your keyboard and mouse (with your permission)

How we protect your privacy:

Heimdal is a tiny software app that you will need to click on to install. It needs a license key that we will provide you.
Before we can connect, you have to authorise the connection by clicking “allow remote access” on your own screen.
You remain in full control and can end the session at any time.
For your privacy, we recommend saving your work and closing any sensitive documents or websites before we connect.

Once the session is complete, our engineer will confirm that we’ve disconnected.

Ready to connect?

After speaking with our team, click the button below to download the software.

Download Heimdal For PC

Download Heimdal For Mac

Ready to Take the Stress Out of Your IT?

Book a free, no-obligation consultation with one of our friendly experts.
Let’s explore how we can support your business with reliable IT services, robust cybersecurity, and full compliance — all tailored to you.

No hard sell — just expert advice
Tailored to your business needs
Trusted by businesses across Yorkshire

Book Your Free Intro Call Now

Stay informed with the latest IT tips, cybersecurity advice, and exclusive resources.

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