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Home | Knowledge Base

Knowledge Base

Find answer to common IT questions


AntiVirus & AntiSpam (4)

  • Understanding Multi Factor Authentication (MFA)
  • How to update AVAST Antivirus
  • How To Apply Hitman Pro Alert Product Key
  • How to Log into SpamTitan

View All 4

Cloud Backups (1)

  • Cloud Backups – Install our Storegrid Client

View All 1

Exchange Email (17)

  • Using the Edge 2FA extension with 365
  • Password Expiry reminder via powershell
  • Setup 365 Email on your Samsung
  • Adding a banner to warn if an email has come from outside your organization
  • How to Turn on email forwarding in Outlook

View All 17

General PC Fixes (17)

  • How to Disable Fast Start-up
  • How to Transfer from Internet Explorer to Edge
  • How To Add / Remove Icons From The Taskbar
  • How to turn on Internet Explorer Mode in Edge
  • How to re enter your WiFi credentials when a device no longer connects.

View All 17

Microsoft Office & 365 (31)

  • Using the Edge 2FA extension with 365
  • Understanding Multi Factor Authentication (MFA)
  • Password Expiry reminder via powershell
  • Samsung Mail App – How to see emails older than 3 days
  • Adding External Emails to 365 Distributuon Group

View All 31

Mikrotik Routerboard (7)

  • Websites showing error if you are using PPOE internet connection
  • the CLI or command line interface for Mikrotik routers
  • How to re enter your WiFi credentials when a device no longer connects.
  • Routed Blocks in a Mikrotik network
  • Mikrotik LTE devices not connecting to network

View All 7

On Premise network (1)

  • GPO – Group Policy to add a shortcut to PC desktops

View All 1

Server Cloud (14)

  • How to fix Outlook constantly asking for password when Outlook is opened
  • How to Change Password on the Terminal Server
  • Change your language – have you lost the £ pound or @ sign
  • How to set up a VPN
  • Set up a PC to connect to your Cloud Server

View All 14

SpamTitan (2)

  • Setting up SpamTitan antispam with 365
  • How to Log into SpamTitan

View All 2

Teams (2)

  • Understanding Multi Factor Authentication (MFA)
  • Checking call history for your whole company – statistics are important

View All 2

Ubiquiti Unifi (3)

  • How to connect a reMarkable to Enterprise Wi-Fi – Such as a Business Centre Wi-Fi
  • How to re enter your WiFi credentials when a device no longer connects.
  • SKYQ won’t work with Unifi or other Wi-Fi

View All 3

VOIP – 3CX PBX (7)

  • Rebooting or upgrading a 3CX server
  • 3CX record your own voicemail prompt
  • Introduction to 3CX at Ripon Cathedral
  • 3CX – How to transfer calls
  • 3CX – check other persons voicemail or access your voice mail from another desk

View All 7

VOIP – Cloud Calling (13)

  • Enable Dual Headsets for Training with Cloud Calling VOIP
  • Check list for Cloud Calling VOIP phone issues
  • Sending a Fax through Cloud Calling
  • Call Reports on Cloud Calling
  • Setting up Diversions

View All 13

VPN (3)

  • VPN broken after Windows Update
  • VPN not working from Virgin fibre broadband
  • Set up L2TP VPN on MacOS Apple Mac

View All 3

Web Hosting (1)

  • Routed Blocks in a Mikrotik network

View All 1

Web Hosting & POP3 Email (5)

  • Removing Duplicate Contacts from Outlook by using export / import
  • Removing a Mailbox in Outlook
  • Email Confidentiality
  • Add Signatures to emails in Outlook
  • Password Complexity

View All 5

Knowledge Base Categories
  • AntiVirus & AntiSpam
  • Cloud Backups
  • Exchange Email
  • General PC Fixes
  • Microsoft Office & 365
  • Mikrotik Routerboard
  • On Premise network
  • Server Cloud
  • SpamTitan
  • Teams
Get Support

Either Call:
01423 290029
or Email:
supportdesk@andisa.net

Hosted Server Uptime

99.999%

SINCE 01/12/2019, LAST UPDATED 29/11/2020

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Andisa IT Consultants Ltd
Suite 1,
No1 Cardale Park,
Beckwith Head Road,
Harrogate,
HG3 1RY
Tel. 01423 290029

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