IT Support Contracts

IT Support Contracts

Andisa IT Consultants are expert support specialists!

We practise a well proven model for network configuration and as you onboard you will realise that life can be better, with reduced support calls, more proactive maintenance and less worries. The method has been hones over the 20 years that we have been in existence.

Ask yourself:

  • Do you want a reliable network that is easy to maintain?
  • Would you like to see your IT techies less frequently?
  • Do you feel that people spend too long fixing IT issues rather than performing productive work?

Our proven solution is simple, we focus on the core of the network and make it reliable. During onboarding we will run our equipment audit to find all equipment, set it up so we can support remotely, and to generate an accurate asset list.

Once the core of the network is understood then we can configure it to avoid all of those regular niggles. The issues with PCs that can’t print. Wi-Fi hard to connect to etc are normally caused by a poorly configured network rather than  the desktop PCs. We will eradicate those issues.

Then once we are happy that your network is working properly we will focus on rapid support to the remaining issues.

We also set up our PRTG monitoring system to regularly check your system. It spots storage growth, pings servers to make sure they are turned on and also checks critical items such as power supplies, disks and temperatures.

Our team regularly review all faults logged and look for trends. This information is used to help plan upgrades, avoid bottlenecks and ensure that your system works for you.

Our method uses facts / stats to prevent problems, its improves reliability and simplifies your system so tat you can focus on your day job.

Call us to discuss how to onboard 01423290029


What’s Included?

On site labour Unlimited onsite support time.
Discounted labour rate for project work.
Remote support Included
Calls from contract customers are automatically routed to an engineer directly rather than reception whenever possible.
PC response time max. 4 Hours
Server response time max. 2 Hours
Telephone support Included
Critical failure priority Yes
This means that although we say we will respond inside 2 hours to a server issue, if it’s a critical problem we will respond far more quickly. This is agreed during the initial response call.
One point of call for all hardware issues Yes
System monitoring Email system alerts for backups, system bottlenecks and failures.

PRTG network monitoring added to broadband line, server and router to check critical services automatically.

Shared Loan Server We will provide a loan server or alternatively a hosted cloud server on our own hosting system until your own server can be repaired or replaced.

We will then move your system back to your own live server

Planned maintenance Annually we will check over and update the system with available

Operating system patches.
Router and firewall patching included.
(Patches are charged at cost but are normally provided free by Microsoft).

Technical / strategic advice You can ring for advice or help with other suppliers. Many of our clients will call us into the board room once a year to meet with other suppliers and discuss future plans and IT strategies.
Virtual IT manager service Scheduled regular IT review on site with your IT manager / board.
This helps with IT strategy, review of performance etc.
Term 1 year minimum term


You will note that we charge for parts with these contracts. We reduce our own charges by asking you to pay for the cost of parts if they do go wrong. We provide the labour and expertise to resolve the fault within the contract. We feel this is fairer to the client. We also extend our contracts to cover help on anything server related, IE Antivirus software, Networking equipment and software related issues. The only limit is the time built into the contracts.

Contact Us

What Our Customers Say

  • We spent the last few days desperately installing generators for our clients in Scotland - trying to get ready for the XMAS period amongst strikes and power cuts.
    If only you provided generators, then power would be as reliable as the network you set up for us. That never goes wrong - if a line fails the system automatically connects to the spare line and our customers keep running! Well done.
    You made a real difference to our business, because you stopped us getting a massive surge of calls each time there was a line fault.

    Dave Short
  • Hi,

    Hope your week is going well so far.

    We are just about caught up from Friday 😊 I wanted to drop a message to say thank you for jumping on this so quickly last week.

    Your care and attention was greatly appreciated and you certainly made me feel calmer.

    Kind regards, HAYLEY

    Hayley -
  • "My company just couldn't cope without you guys, everything is so simple with you around. In fact it seems beyond other suppliers to set up a network so its reliable".

    When we asked why the client simply said "because I just want it to work and you guys are the only people who have been able to get us to that state".

    Robin -
  • Andisa have just completed a design and build project to give us a new network capable of expanding to man racks so that we can expand our streaming monitoring business.

    All I can say about the router they sent us is: it was the smoothest transition I've ever had!

    I have been involved in many upgrades over the years but this build and swap out was faultless. Andisa visited for twice. Once to audit / research and once to install the new kit. They agreed the outcomes at the start of the project, reviewed each day and ultimately delivered exactly what they promised. And as I said, it was the smoothest transition I have ever had!

    Ryan Fife -
  • Hi, I just wanted to say a big thankyou to the Andisa team.
    From the moment we told you we were moving office Andisa just helped. Every question got right to the issue and it all meant that the move itself was smooth.

    Once we were moved, Paolo and Tim went round every desk and checked with our team to make sure they were fully operational. Phones, PC's Wifi, Laptops and printers were all 100%. Even the photocopier and franking machine was back on line.

    We cant thank you guys enough.

    Pippa Fisher -