IT Support Contracts

Andisa IT Consultants are expert support specialists!

We practise a well proven model for network configuration and as you onboard you will realise that life can be better, with reduced support calls, more proactive maintenance and less worries. The method has been hones over the 20 years that we have been in existence.

Ask yourself:

• Do you want a reliable network that is easy to maintain?
• Would you like to see your IT techies less frequently?
• Do you feel that people spend too long fixing IT issues rather than performing productive work?

Our proven solution is simple, we focus on the core of the network and make it reliable. During onboarding we will run our equipment audit to find all equipment, set it up so we can support remotely, and to generate an accurate asset list.

Once the core of the network is understood then we can configure it to avoid all of those regular niggles. The issues with PCs that can’t print. Wi-Fi hard to connect to etc are normally caused by a poorly configured network rather than  the desktop PCs. We will eradicate those issues.

Then once we are happy that your network is working properly we will focus on rapid support to the remaining issues.

We also set up our PRTG monitoring system to regularly check your system. It spots storage growth, pings servers to make sure they are turned on and also checks critical items such as power supplies, disks and temperatures.

Our team regularly review all faults logged and look for trends. This information is used to help plan upgrades, avoid bottlenecks and ensure that your system works for you.

Our method uses facts / stats to prevent problems, its improves reliability and simplifies your system so tat you can focus on your day job.

Call us to discuss how to onboard 01423290029

 

	What’s Included?
On site labour	Unlimited onsite support time. Discounted labour rate for project work.
Remote support	Included Calls from contract customers are automatically routed to an engineer directly rather than reception whenever possible.
PC response time	max. 4 Hours
Server response time	max. 2 Hours
Telephone support	Included
Critical failure priority	Yes This means that although we say we will respond inside 2 hours to a server issue, if it’s a critical problem we will respond far more quickly. This is agreed during the initial response call.
One point of call for all hardware issues	Yes
System monitoring	Email system alerts for backups, system bottlenecks and failures. PRTG network monitoring added to broadband line, server and router to check critical services automatically.
Shared Loan Server	We will provide a loan server or alternatively a hosted cloud server on our own hosting system until your own server can be repaired or replaced. We will then move your system back to your own live server
Planned maintenance	Annually we will check over and update the system with available Operating system patches. Router and firewall patching included. (Patches are charged at cost but are normally provided free by Microsoft).
Technical / strategic advice	You can ring for advice or help with other suppliers. Many of our clients will call us into the board room once a year to meet with other suppliers and discuss future plans and IT strategies.
Virtual IT manager service	Scheduled regular IT review on site with your IT manager / board. This helps with IT strategy, review of performance etc.
Term	1 year minimum term

 

You will note that we charge for parts with these contracts. We reduce our own charges by asking you to pay for the cost of parts if they do go wrong. We provide the labour and expertise to resolve the fault within the contract. We feel this is fairer to the client. We also extend our contracts to cover help on anything server related, IE Antivirus software, Networking equipment and software related issues. The only limit is the time built into the contracts.

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