Our Customer Survey Scores
We are always striving to improve our products and services, to help us achieve this we continually survey our customers after carrying out work.
Latests Customer Satisfaction Score
Hope your week is going well so far.
We are just about caught up from Friday 😊 I wanted to drop a message to say thank you for jumping on this so quickly last week.
Your care and attention was greatly appreciated and you certainly made me feel calmer.
Kind regards, HAYLEY
"My company just couldn't cope without you guys, everything is so simple with you around. In fact it seems beyond other suppliers to set up a network so its reliable".
When we asked why the client simply said "because I just want it to work and you guys are the only people who have been able to get us to that state".
Andisa have just completed a design and build project to give us a new network capable of expanding to man racks so that we can expand our streaming monitoring business.
All I can say about the router they sent us is: it was the smoothest transition I've ever had!
I have been involved in many upgrades over the years but this build and swap out was faultless. Andisa visited for twice. Once to audit / research and once to install the new kit. They agreed the outcomes at the start of the project, reviewed each day and ultimately delivered exactly what they promised. And as I said, it was the smoothest transition I have ever had!
Hi, I just wanted to say a big thankyou to the Andisa team.
From the moment we told you we were moving office Andisa just helped. Every question got right to the issue and it all meant that the move itself was smooth.
Once we were moved, Paolo and Tim went round every desk and checked with our team to make sure they were fully operational. Phones, PC's Wifi, Laptops and printers were all 100%. Even the photocopier and franking machine was back on line.
We cant thank you guys enough.
I asked Andisa for a new Mac because mine was too slow. When they checked the spec they advised that the only difference compared to a new machine was an SSD hard disk thingy.
Instead of spending £2500 I spent £650 and the machine is like new.
I wish more companies were as honest.
Andisa recently supplied a new laptop. The life changing thing was their advice to use the TV as a screen. Now when Zooming my family I can see everyone and they are large!
I wish I had heard this advice before - what understanding team. Their advice sorted my frustrations so easily! Andisa really understand what we need!
We have dealt with Andisa for over 10 years, initially asking them to provide IT Support to our clients, they have since installed and provide full management of our IT infrastructure including a 1G/b Wi-Fi network throughout the building and install and management of the VoIP telephone system.
Their service is always friendly and professional and the work is carried out to a very high standard.
We are glad to have helped one of our client's employees get a recent promotion - this shows the level of partnership between Andisa and our clients!
I am very sure the "promo " is as a result of Josephs hard work rather than our help but its brilliant to get the praise.
Here is a copy paste from a recent LinkedIn message!
Andrew Morrison 10:34 AM
Congrats on the new role!
Joseph Priestley 10:42 AM
Cheers Andy! Only possible thanks to you guys and this awesome new Macbook!
Just a quick thank you to all your team who helped with 2019 IT projects.
Phone system you recommended is a first class product and really fits our needs.
All the network stuff is also working well. We have better diagnostics as well as improved cyber security. Also the built in camera support has proved an unexpected benefit.
We spent the last few days desperately installing generators for our clients in Scotland - trying to get ready for the XMAS period amongst strikes and power cuts.
If only you provided generators, then power would be as reliable as the network you set up for us. That never goes wrong - if a line fails the system automatically connects to the spare line and our customers keep running! Well done.
You made a real difference to our business, because you stopped us getting a massive surge of calls each time there was a line fault.