Support

Supporting Our Valued Contract Customers

Remote Support
Self Help

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Welcome to the Support Hub

As an Andisa IT contract customer, you have direct access to our dedicated support services. Whether you need quick troubleshooting, remote assistance, our friendly and knowledgeable team is here to help – keeping your business running smoothly at all times.

How Can We Help?

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Need Remote Help?
Let’s Connect Securely

If our engineers need to work on your PC remotely, we’ll use a secure tool called Heimdal.

Heimdal allows us to:

  • View your screen
  • Control your keyboard and mouse (with your permission)

How we protect your privacy:

  • Heimdal is a tiny software app that you will need to click on to install. It needs a license key that we will provide you.
  • Before we can connect,  you have to authorise the connection by clicking “allow remote access” on your own screen.
  • You remain in full control and can end the session at any time.
  • For your privacy, we recommend saving your work and closing any sensitive documents or websites before we connect.

Once the session is complete, our engineer will confirm that we’ve disconnected.

Ready to connect?

After speaking with our team, click the button below to download the software.

Download Heimdal For PC
Download Heimdal For Mac

Ready to Take the Stress Out of Your IT?

Book a free, no-obligation consultation with one of our friendly experts.
Let’s explore how we can support your business with reliable IT services, robust cybersecurity, and full compliance — all tailored to you.

  • No hard sell — just expert advice
  • Tailored to your business needs
  • Trusted by businesses across Yorkshire
Book Your Free Intro Call Now

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Andisa IT - Leading Managed  Service Provider in Yorkshire, serving Harrogate, Leeds, York, and surrounding areas.
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