Flexible communication enables us to stay open

Client Overview

Industry:
IT Services

Client:
Andisa IT

Location:
Harrogate, North Yorkshire

About the Client:
Andisa IT provides managed IT services to businesses across Yorkshire. Like many modern IT providers, they needed a communication system that allowed flexibility for both in-office and remote work, without compromising service levels or client accessibility.

The Challenge

Andisa IT faced communication challenges:-

The existing setup relied on physical desk phones and a traditional office-based system
Staff needed to handle calls while working remotely or visiting client sites.
Required visibility into call queues and team availability

Our Solution

Andisa IT implemented the 3CX Phone System, a powerful VoIP-based solution designed for flexibility and cost-efficiency.

Key aspects of our solution:

3CX Installation:

Implemented 3CX VoIP softphones and mobile apps

Configuration

Configured presence and status controls for smart call routing

Visual Queue:

Enabled queue visibility for real-time responsiveness.

Remote Access

Integrated remote working tools for seamless communication

Enhancing Communication at Ripon Cathedral with the 3CX Phone System

Andrew Morrison

Andisa IT

“Our 3CX system has been invaluable. We maintained full service even when working remotely, with no impact on client experience. The flexibility and ease of use have been a huge benefit.”

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Implementation Highlights

Minimal training required due to the user-friendly design of 3CX
Configured for full-time office and remote/hybrid working
Deployed real-time reporting and analytics tools

The Results

Full operational flexibility across locations

Improved customer service through real-time queue monitoring

Maintained consistent communications during remote working periods.

Key Takeaways

VoIP systems like 3CX are ideal for hybrid and remote work. Status controls improve teamwork and customer service. Minimal training and easy integration lower costs.

Interested in modernising your communication system with 3CX?

Contact Andisa IT today to learn how we can help your organisation improve flexibility, reduce costs, and future-proof your technology.

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