Enhancing Communication at Ripon Cathedral with the 3CX Phone System

Client Overview

Industry:
Religious Institution

Size:
Medium-sized organisation

Location:
Ripon, North Yorkshire

About the Client:
Ripon Cathedral is a historic and active place of worship serving the people of Ripon and surrounding areas. The Cathedral hosts a variety of events, services, and community outreach programmes, requiring a reliable, flexible, and cost-effective communication solution.

The Challenge

Ripon Cathedral faced significant communication challenges:-

An outdated, expensive phone system prone to technical issues.
Lack of modern features such as voicemail-to-email, call forwarding, and remote access.
Limited scalability, making it difficult to adapt to future needs or expand functionality.
Growing need to support flexible working and mobile communications, particularly for staff coordinating events and services.

Our Solution

Andisa IT recommended and implemented the 3CX Phone System, a powerful VoIP-based solution designed for flexibility and cost-efficiency.

Key aspects of our solution:

3CX Installation:

Deployed a scalable 3CX system tailored to the Cathedral’s unique needs.

Feature-Rich Platform:

Enabled advanced features including voicemail to email, call forwarding, conferencing, and mobile app integration.

Remote Working Ready:

Provided remote access options, allowing staff to stay connected whether on-site or working remotely.

Cost Savings:

Reduced maintenance and call costs by transitioning to VoIP technology.

Future Scalability:

Installed a system that can easily expand as the Cathedral’s needs grow.

Julia Barker

Ripon Cathedral

“The new phone system has transformed how we communicate within the Cathedral and with our community. Andisa IT provided exceptional service throughout the process, and the flexibility we now have has made a real difference.”

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Implementation Highlights

Completed the installation with minimal disruption to daily Cathedral operations
Delivered comprehensive staff training on using the 3CX system and its mobile features
Provided ongoing managed IT support to ensure smooth operation and address any issues proactively.

The Results

Enhanced Communication:

Streamlined both internal and external communications.

Significant Cost Savings:

Lower telephony and maintenance costs.

Improved Flexibility:

Staff can now manage calls and messages from anywhere, supporting flexible working.

Future-Proof Technology:

The 3CX system can scale as the Cathedral’s communication needs evolve.

Positive User Feedback:

Staff reported increased ease of use and improved reliability compared to the old system.

Key Takeaways

Modern VoIP systems like 3CX offer robust features that significantly improve communications for organisations of all sizes. Transitioning to VoIP results in lower ongoing costs and easier scalability. Expert support and thorough training ensure a smooth transition to new technology.

Interested in modernising your communication system with 3CX?

Contact Andisa IT today to learn how we can help your organisation improve flexibility, reduce costs, and future-proof your technology.

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