Switching to VoIP During Office Redevelopment

Client Overview

Industry:
Business Services

Client:
YRC

Location:
Yorkshire

About the Client:
YRC provides professional services to a wide range of businesses across the region. As part of a major office redevelopment, the client faced the challenge of maintaining effective voice communications without relying on temporary or potentially hazardous wiring solutions.

The Challenge

YRC faced significant communication challenges:-

The existing phone system was obsolete and lacked modern features.
Traditional cabling routes were disrupted during redevelopment, making landline service impractical.
The business needed a flexible, scalable solution quickly.

Our Solution

Andisa IT recommended and implemented the 3CX Phone System, a powerful VoIP-based solution designed for flexibility and cost-efficiency.

Key aspects of our solution:

Deployed 3CX VoIP to replace the legacy system

Utilised existing wireless infrastructure for temporary reception phones.

Configured softphones and mobile apps for flexible call management.

Managed number porting to ensure continuity.

YRC Management

“Andisa made what could have been a complex and disruptive transition incredibly simple. We maintained full communication throughout our office changes without any downtime.”

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Implementation Highlights

Installation coordinated with redevelopment milestones to minimise disruption
Provided staff training on softphone and mobile app use.
Ensured seamless call handling across locations.

The Results

Zero downtime in telephony services during redevelopment.

Achieved permanent cost savings by switching to VoIP

Simplified system management.

Key Takeaways

Modern VoIP like 3CX adds critical flexibility during office changes. Wireless solutions reduce the need for costly rewiring. Managed transitions ensure business continuity.

Need to maintain communications during office change?

Contact Andisa IT today to explore flexible VoIP solutions.

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