Yet more shotcut codes for Cloud Calling!

 

Directory

Press *22  to access the company directory.

 

Call Recording

Press *1 to record a conversation taking place on your extension.

Press *0 to record a conference taking place on your extension.

 

Conference

For Moderator

Phone Code
Operation
*8<extension_number> To invite another extension to the conference.
*30 To kick out all extensions attending the conference.
*31 To kick out the extension that was the last to join the conference.
*21 To lock the conference so that no new member can attend.
*20 To unlock the conference so that new members can join.
*11 To mute all members, except for your own extension.
*10 To unmute all members, except for your own extension.

 

For Members

Phone Code
Operation
*1 To mute/unmute the channel.
*2 To enable/disable new member announcements.
*3 To find out who is available in the conference.
*7 To decrease the volume of the conference.
9 To increase the volume of the conference.
0 To repeat the entire menu.
# To quit the menu and return to the conference.

 

Queue Membership

Phone Code
Operation
*96 To log in the queue agent that owns the extension.
*97 To log in any queue agent.
*98 To disconnect the queue agent that owns the extension.
*98Y To disconnect any queue agent.
*26Y  To pause an agent session.
*28Y To unpause an agent session.
*999X If you’re a queue supervisor, to listen to active conversations.
*998X If you’re a queue supervisor, to whisper to agents registered in the queue.

 

Extension Virtualization

Press *30<extension_short_number> to virtualize your extension.

 

Call Pickup|Parking|Transfer

Pickup

Phone Code
Operation
*21 To pick up any call ringing the organization.
*21TARGET_NUMBER To pick up a call from any extension.
*21PARTIAL_NUMBER To pick up a call ringing a specific extension.
*66 To dial back the last missed call.
*85 To place calls anonymously.
*65 To deactivate the ‘unknown caller’ function.

 

Parking

Phone Code
Operation
#2 To send an answered call to the parking lot.
*221 To unpark the first call found in the parking lot.
*225 To unpark a specific call among several others in the parking lot.
*229 To unpark the last call in the parking lot.

 

Transfer

Phone Code
Operation
#1FORWARD_NUMBER To transfer the interlocutor to another extension.
*2FORWARD_NUMBER To put the caller on hold and transfer the call to another extension.

 

Call Waiting

Press *71 to activate the Call Waiting option.

Press *70 to deactivate the Call Waiting option.

 

Intercom|Paging

Press <intercomextension_short_number> to call all the extensions assigned to an Intercom/Paging extension.

Press <intercomextension_short_number><extension_short_number>* to call only a particular extension assigned to an Intercom/Paging extension.

Press <intercomextension_short_number><extensions_group_ID>* to call a certain group of extensions assigned to a Intercom/Paging extension.

 

Do Not Disturb

Press *78 to activate the Do Not Disturb option.

Press *79 to deactivate the Do Not Disturb option.

 

Voicemail

Phone Code
Operation
*95 To manage voicemail messages.
*950 To enable/disable the voicemail on your extension.
*95EXTENSION_NUMBER To make a direct call to an extension’s voicemail.
#3EXTENSION_NUMBER To transfer an active call to another extension’s voicemail.

Password Protection

Press *11 to block or activate a Phone Terminal extension using a password for protection.

 

Diagnostic Extension

Press *011 to access the diagnostic extension, which allows you to find out details about several server parameters.

 

Other

Press *74<rule_key_number> to activate/deactivate an incoming call rule.

Press *52 to test the extension’s connection with the server.

Press *94 to find out the day and time of the VoipNow system.

in VOIP – Cloud Calling