IT support in a religious organisation.

Client Overview

Client:
Ripon Cathedral

Industry:
Religious Institution

Location:
Ripon, North Yorkshire

About the Client:
Ripon Cathedral is a historic and active place of worship serving the local community and tourists. The Cathedral’s operations span administrative tasks, service planning, event coordination, and outreach. Staff, volunteers, and clergy all rely on a stable, secure IT infrastructure spread across multiple historic buildings.

The Challenge

Ripon Cathedral faced IT challenges:-

Organically grown network leading to complexity and reliability issues
Staff required secure, easy access to documents across eight buildings
Outdated antivirus and backup solutions
Volunteers needed simple, reliable systems
Increased reliance on network-based AV and CCTV systems
Security concerns regarding sensitive data

Our Solution

Andisa IT recommended and implemented the 3CX Phone System, a powerful VoIP-based solution designed for flexibility and cost-efficiency.

Key aspects of our solution:

Conducted a comprehensive Insight Process to assess IT and user needs

Audited and standardised antivirus and backup systems

Installed Mikrotik routers and standardised VLAN design

Unified multiple Wi-Fi networks into a single secure system

Audited and aligned file permissions

Implemented remote support tools

Enhancing Communication at Ripon Cathedral with the 3CX Phone System

Ripon Cathedral Operations Team

“Our IT systems are now reliable and secure, even across our complex, historic site. Andisa IT provided expert solutions and outstanding ongoing support.”

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Implementation Highlights

Minimal disruption to Cathedral operations
Staff training provided
Clear documentation and ongoing management plan

The Results

Improved network reliability across all buildings

Simplified IT support with faster issue resolution

Enhanced security with consistent policies

Operational efficiency and reduced administrative burden

Technicans can control audio equipment amongst the congregation – giving a better listener experience.

Key Takeaways

Standardising network infrastructure improves reliability. Proactive IT support reduces downtime. Security and access control are vital for data protection.

Need reliable, secure IT for your organisation?

Contact Andisa IT today to learn how our tailored IT support services can help.

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