Client Overview
Industry:
Finance
Client:
CLC Finance
Location:
Yorkshire
About the Client:
CLC Finance is a well-established finance company serving customers throughout Yorkshire. At the onset of the COVID-19 lockdown, they needed to rapidly transition over 150 field agents, eight managers, and administrative staff to a secure and fully operational homeworking model.
The Challenge
Our Solution
Key aspects of our solution:
VPNS
Deployed VPNs for secure remote acc
VOIP Phone System
Leveraged 3CX phone system for softphones and queue monitoring
Hardware
Supplied laptops, headsets, and configured softphones, Shipped high-throughput printers for home offices
Pre Configured VPN:
Provided Mikrotik routers pre-configured with VPN clients
Remote Training:
Offered remote training and ongoing support
Staff Communication:
Facilitated team cohesion via private Instagram accounts
CLC Finance Management
“Andisa IT’s proactive approach meant we continued to serve customers without missing a beat. Their support and training gave us the confidence to move to remote working successfully.”
Implementation Highlights
The Results
Business continuity with no interruption
Maintained GDPR compliance
Improved team communication and queue management
High staff satisfaction with the homeworking setup
Key Takeaways
VoIP solutions like 3CX enable flexible remote work.
Pre-configured VPNs streamline secure deployment.
Ongoing support ensures productivity and morale
Need to prepare your team for flexible working?
Contact Andisa IT today to explore remote working and VoIP solutions tailored to your business.
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Andisa IT - Leading Managed Service Provider in Yorkshire, serving Harrogate, Leeds, York, and surrounding areas.
