Reporting to the Managing Director, your focus will be to work along side our other consultants to resolve tickets within our SLA’s, following a clear workflow and recording your work in our ticket system.
Work is always office based, and most of the time you will provide support over the telephone or by remote access from our Harrogate based office.
You will be able to demonstrate:
- 2 years experience in IT support to clients with varied sizes of networks.
- An ability to learn, proven by at least one in date Microsoft qualification such as AZ700.
- a self driven training approach that shows you are inquisitive and interested in your and our futures
- Excellent communicator: able to listen, understand, interpret, and communicate technical and non-technical information to colleagues and clients alike.
- Excellent organisational skills: able to work to timescales, understand and manage expectations.
- Experience of Microsoft server operating systems as well as Windows 11 / 365.
- Being inquisitive by nature and versatile in our approach.
Our core tool stack consists of:
- Heimdal Security products.
- Heimdal RMM.
- Dropsuite 365 backup.
- Heimdal VM Backup.
- CIPP 365 management.
- PRTG monitoring.
- HP Desktops and HP ProLiant Servers.
- Our own PSA system called “ACL”
Our core values can be found at: About Andisa IT
If you enjoy working within a busy small team that is customer-service focused within an IT environment, can flex to meet changing demands, and are comfortable working independently or as part of a team, we would be interested to hear from you.
What we offer you:
- We offer a competitive salary and a great environment.
- Dedicated training time.
- Based in Harrogate adjacent to RHS
- Working between the hours of 09:00 – 17:30 Monday – Friday as core working hours.
We also offer a range of development opportunities no matter your role and ambitions.
Please send your enquiries with a CV and cover letter to ca*****@****sa.net
