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Preparing for the PSTN Switch-Off: What Your Business Needs to Know
Remember when the UK shut down its analogue TV broadcasts in 2012? Similar to how the UK transitioned to digital broadcasting our national phone infrastructure will become digital.
The UK will turn off the Public Switched Telephone Network (PSTN) which consists of traditional copper-based phone lines permanently in January 2027. If your business phone systems or devices rely on PSTN they will require upgrades by 2027.
What does this mean for your business?
Your business will need to consider more than desk phone replacements. If your systems include things like:
- Alarm lines
- Lift emergency phones
- Payment terminals
- Fax machines (yes, some still use them!)
these could also be affected.
The year 2027 seems distant but will arrive sooner than you might think. The deadline approaches and will bring about an increased need for support services and installation work therefore early planning is essential to prevent disruptions.
Why switch to VoIP now?
Small and medium-sized businesses in the UK can benefit from VoIP phone systems because they represent the contemporary alternative which offers numerous advantages.
Lower running costs
VoIP eliminates charges for dormant lines. You pay only for calls made and you have the ability to adjust users as needed which makes VoIP lines more flexible and economical than traditional phone systems. Line rental fees tend to be significantly reduced when switching to VoIP systems.
Improved reliability
The operation of VoIP services isn’t dependent on copper wire infrastructure meaning they avoid disturbances from weather damage or underground cabling issues. Your phone service will remain dependable as long as your internet connection stays stable.
Better call quality
Users benefit from superior voice quality when VoIP services operate over both broadband and full-fibre connections compared to conventional PSTN lines.
Perfect for hybrid work
VoIP technology allows users to make and receive calls from any location through desktop handsets or mobile devices and laptops in today’s remote work environment. Your team members will always be able to communicate no matter their physical location.
More features, more control
Built-in features of VoIP phone systems include:
- Call forwarding and hunt groups
- Voicemail-to-email
- Call recording
- Video conferencing
- Auto-attendants and call routing
These tools enable better customer service performance and efficient call management.
Do I need to upgrade my internet?
Possibly. Your internet connection powers VoIP technology, so upgrading from an older broadband line becomes essential before proceeding. Full fibre (FTTP) subscriptions deliver both the speed and reliability required for crystal-clear calls without interruptions.
How can Andisa help?
Andisa has successfully conducted transitions for numerous businesses throughout Yorkshire from outdated phone systems into current VoIP technology. We’ll:
- Audit your existing phone and connected devices
- We will identify the most appropriate VoIP solutions that meet your business requirements.
- Take care of installation, training and support
- Ensure a smooth switchover with no downtime
Don’t leave it too late
The imminent PSTN switch-off demands immediate action. Planning ahead will minimize disruptions and reduce expenses while improving your business phone system.
Connect with us today to schedule your VoIP readiness assessment or discuss your options with one of our specialists.
Andy Morrison
Articles: 147Andisa IT - Leading Managed Service Provider in Yorkshire, serving Harrogate, Leeds, York, and surrounding areas.
