Colab-Care IT

Colab care IT support for internal IT teams is the ultimate buddy system for your business.

You’ll never have to worry about losing key staff members or facing problems that are too big for your IT support team ever again. A partnership with us gives you unlimited access to seasoned tech professionals who will offer advice and guidance for any IT conundrums whenever you need help.

We work with your in-house IT team to ensure you have complete support coverage, no matter the situation.

Sounds like something your business can benefit from?

Get in touch with us to book your Free Consultation and discover how we can tailor this package to your business’s needs.

colab-care it support package

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Colab-Care IT Support Explained

Colab support is designed to be a collaboration between our organisation and yours. We know you’ve got an in-house IT support team, and you’re more than happy with their performance. However, we also know that many issues arise throughout your IT department, and you can’t afford to let things go unchecked.

That’s where our service fits in. Our IT support experts will step in and help you with any problems that might be outside of your in-house team’s current capacity. Similarly, we’re there to assist when you’re short on numbers, ensuring your business constantly receives full IT support and guidance.

Many of our clients refer to this as a buddy system because you’ve essentially got an IT expert just a phone call away. Our job is to work with you, not to replace any of your existing IT support team members. Think of us as an extension to your IT team – we increase your capacity and bring more resilience to this part of your organisation.

Key Features Of
Colab-Care

What do you gain from our colab support service?

We’ve spent decades working with companies across the UK – and we’ve had a lot of contact with various in-house IT teams – which means we’ve spotted a few common trends.

Many in-house IT support teams suffer from the same problems, so we’ve crafted our Colab-Care IT service to tackle them.

Here’s what you get when partnering with us:

Day-to-Day Advice

Do you have a particular IT issue that the in-house team is unable to solve? Do they require a bit of guidance relating to a new system update? Colab support gives you ongoing advice whenever you require it. All you have to do is pick up the phone and give us a call, and we can chat with your IT manager or anyone else in the IT team.  

Holiday & Sickness Cover

There will be times when members of your IT team book time off. This could be pre-planned as part of their allocated holiday days, or it can happen without notice because they’re sick. In either case, you need someone to fill in the gaps and ensure all of your IT systems remain fully supported. That’s where we come in! Colab-Care IT support for in-house teams will provide remote cover for your missing employees until they return to work

Loss of Key Staff Cover

What happens when an employee decides to leave your company? It leaves your IT team short-staffed, and they’re incapable of supporting the rest of your organisation until you find a replacement. Again, colab support fills this gap and provides coverage in these situations. You’ll get our complete guidance and assistance until you manage to hire a new IT support team member. 

Hands-On Support at Your Premises

Most of our collaborative IT support happens remotely, over the phone. However, if you require hands-on assistance, we’re more than happy to visit your premises and work with you. This will incur a callout fee, though it’s definitely worth it if any issues can’t be solved with a phone call.

Give Your IT Team Extra Support

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Why Make Andisa IT Your Colab-Care Partner?

Choosing Andisa IT as your Colab-Care IT partner means you get a series of benefits that other companies can’t present:

20 Years of IT Support Experience

Our extensive experience means we can quickly adopt technologies and are able to provide advice to help with most current systems. In the 20+ years that we’ve been doing this, we have seen most IT systems and appreciate the benefits and pitfalls of each. It means we can have a quick look at your systems and immediately learn the ins and outs so we can provide optimal support.

We Strengthen Your IT Team

It’s incredibly difficult to find an IT support company that brings our level of experience and doesn’t want to replace your in-house services. Most companies are keen to take over your tech support duties because it means they can charge more money.
That’s not the point of our Colab-Care IT service.
You retain business continuity and minimise downtime by holding onto your in-house team and receiving external guidance. It’s a much simpler solution because you can call us for additional help whenever you require it. You can still handle most of your IT tasks in-house, so you get the fluidity and speed of in-house IT support with the additional benefits of semi-outsourcing.

You Get Unlimited Phone Calls

There is absolutely no limit to the number of calls you can make to us over the phone. We’ll always be around to answer promptly and offer advice that’s relevant to your IT problems. You can call once in a blue moon or multiple times in a week; it’s entirely up to you.

We find that most problems will be solved with a phone call, meaning you won’t be charged an extra callout fee. Over-the-phone discussions are included in the general service fee, regardless of how many you make.

We Help Your IT Team Get Even Better

Think of Colab-Care as having a constant mentor for your IT department. We give advice and tips on everything and anything, which helps your team grow and develop its abilities. Not only will our presence mean that no IT problem goes unsolved, but it also means your team gets more and more capable as the weeks, months, and years go on.

While they may have struggled with a system issue in the past, they’ll know how to handle it after receiving our guidance. In theory, this means you’ll need to contact us less and less – but we’re fine with that! Our job is to support, and it brings us great pride seeing how far your IT team has developed with our assistance.

Why Colab Support Makes Sense For Your Business

You’ve seen the service – and understand what we bring to the table – but what will colab support mean for your business in general? We’ve worked with countless clients, and they all notice the same benefits:

  • Less downtime related to IT issues 
  • IT system cost savings due to our helpful advice 
  • More flexibility when dealing with IT problems 
  • Greater IT support capabilities when employees are absent 

Give Your IT Team Extra Support

Book Your Free Intro Call Now

Case Studies

Colab-Care IT Support In Action!

The best way to demonstrate the benefits of our colab support service is by looking at what we’ve done for past and existing clients. Here are a couple of case studies that showcase the various ways in which we assist and how it benefited the client.

Customer Server Recovery

We worked with a software provider who also managed customer networks on-premises or as a hosted package to support the software. Their expertise is in software, but they’re flexible enough to support technology on a day-to-day level.

On one occasion, a customer’s server failed and needed a full recovery. They called us, and after a long phone conversation, we helped them plan the best recovery method. We highlighted any pitfalls that should be avoided, and then our client was able to perform the more complex steps of full recovery with confidence. They created a tick sheet to get through the event and sent it to us for full review – the recovery ended up being a full success.

Software Suite Advice

We recently helped one of our Colab-Care clients with a major software suite review. They rely on a software suite for all of their CRM and accounting, but it became super expensive. They called us for advice about costs for alternatives, and we compared various systems across our clients and gave high-level decision-making information to help them understand the situation. They were able to use this for a value-based comparison and could decide whether to keep or replace the software with confidence.

View More of our Case Studies

How Much Does This Service Cost?

The cost of Colab-Care IT services will vary depending on the size of your organisation and the specific assistance you require. That being said, onboarding has a flat rate of £1,250, and the minimum contract team is 12 months.

Ready to Take the Stress Out of Your IT?

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Let’s explore how we can support your business with reliable IT services, robust cybersecurity, and full compliance — all tailored to you.

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