Managed IT Support

Making IT just work and preventing problems

Managed IT Support or Adhoc IT Support?

Historically people debated the benefit of having an IT contract or simply relying on ad hoc support. It was clear. When your system broke, an engineer would visit without extra cost and as a priority against other non-contract calls.
But ask yourselves why the system went wrong in the first place.

If as well as routine support to fix a problem;

  • The network was properly managed with monitoring and regular capacity checks.
  • There were scheduled frequent IT planning meetings so that we were sure that the system supports your business.
  • You had an annual review session to make sure you were ahead of the game and understood new innovations.
  • There was a dedicated ticket system that all your users could use and where the system automatically routed problems to the correct support agency.

Then most likely the problem could have been avoided!

This is “Managed IT Support”. It extends beyond the routine break fix of a support contract and takes you to a place where IT just works.

We are always happy to discuss our services with people whether an existing client or not. If you feel restricted by your current system and wish it would be more reliable and grow with your business then call us.

What Our Customers Say

  • Interbuilding link using a pair of Mikrotik SXT.

    Thanks for helping configure the Mikrotiks recently.
    The on site install was simple, we just bolted them on the wall and the link connected.
    I hadn’t expected to get full 100Mb/s through the link but the devices are working fast.
    Thanks again for the help, Michael – Diamond ICT, Newcastle.

  • I’d just like to thank Andisa for not giving up on the problem that we were experiencing with our Sage programme.
    You were able to speak to the technical department at Sage and give them the detailed information which enabled him to resolve many of the problems that we had been experiencing.
    As ever you were courteous and efficient and ensured that we understood what had been done before he left.

    Debbi Bairstow
  • Thanks for all the help since we on boarded with Andisa.
    Your approach means that we understand what’s going on and that we can trust the management of our IT by you guys.
    We can truly focus on servicing our own clients.
    It’s great to be able to trust the IT in the office, thanks for a great job.

  • Just a quick thank you for all the work you and your team have done for us this year.

    With the company changes etc, the aim was to get the IT system being integral to our new working methods and a tidy up of the system so we have better control of our assets. This was not achievable without your help, and looking back at what we set out to achieve I think you have ticked all the boxes.

    Process Combustion
  • Just a quick note to thank you very much in seeing me straight away this morning and for solving the issues with my I-pad.

    As you are aware, the I-pad technology has gone way beyond me at present. Hopefully I will catch up a bit when I have some spare time!!!!

    However MANY THANKS

    Mike Hammond