Managed IT Support or Adhoc IT Support?
Historically people debated the benefit of having an IT contract or simply relying on ad hoc support. It was clear. When your system broke, an engineer would visit without extra cost and as a priority against other non-contract calls.
But ask yourselves why the system went wrong in the first place.
If as well as routine support to fix a problem;
- The network was properly managed with monitoring and regular capacity checks.
- There were scheduled frequent IT planning meetings so that we were sure that the system supports your business.
- You had an annual review session to make sure you were ahead of the game and understood new innovations.
- There was a dedicated ticket system that all your users could use and where the system automatically routed problems to the correct support agency.
Then most likely the problem could have been avoided!
This is “Managed IT Support”. It extends beyond the routine break fix of a support contract and takes you to a place where IT just works.
We are always happy to discuss our services with people whether an existing client or not. If you feel restricted by your current system and wish it would be more reliable and grow with your business then call us.