IT Support Contracts

IT Support Contracts

Andisa IT Consultants Ltd has three retainer based offerings

Each are designed to both provide direct support OR compliment internal IT teams. Our own team are constantly helping other companies with a variety of networks and hardware. As a result, the team is always improving its skills and experience.

We can now offer the following options to assist IT managers and helpdesk teams.






The Bronze support option provides telephone support for servers only. It includes; The silver support option extends Bronze support to also provide; The Gold support option extends beyond the Silver support to include;
 On site labour Reduced labour rate for on-site fix, deployment and system improvement Up to 8 hours Up to 1.5 days
 Remote support Included Included Included
 PC response time 8 Hours 8 Hours
 Server response time 6 hours 4 Hours 2 Hours
 Telephone support Included Included Included
 Critical failure priority Yes Yes Yes
One point of call for all hardware issues Yes Yes
System monitoring Email system alerts for backups, system bottlenecks and failures Email system alerts for backups, system bottlenecks and failures
Shared Loan Server Yes (2 weeks)
Critical failure priority Yes Yes Yes
On site maintenance Bi annual visits to check over and update the system with available operating system patches. (Patches are charged at cost but are normally provided free by Microsoft)
Technical / strategic advice Included
Virtual IT manager service You can ring for advice or help with other suppliers. Many of our clients will call us into the board room once a year to meet with other suppliers and discuss future plans and IT strategies.
Covers 6 PC’s & 1 Server 6 PC’s & 1 Server

The basic difference between the contracts is as follows:

With Bronze support, we only support the servers via remote assistance.

  • With Silver Support, we provide remote assistance for PCs and servers
  • With Gold, there is also an allowance of on-site fix time built into the contract each month.

You will note that we charge for parts with these contracts. We reduce our own charges by asking you to pay for the cost of parts if they do go wrong. We provide the labour and expertise to resolve the fault within the contract. We feel this is fairer to the client. We also extend our contracts to cover help on anything server related, IE Antivirus software, Networking equipment and software related issues. The only limit is the time built into the contracts.

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What Our Customers Say

  • I’d just like to thank Andisa for not giving up on the problem that we were experiencing with our Sage programme.
    You were able to speak to the technical department at Sage and give them the detailed information which enabled him to resolve many of the problems that we had been experiencing.
    As ever you were courteous and efficient and ensured that we understood what had been done before he left.

    Debbi Bairstow
  • Thanks for all the help since we on boarded with Andisa.
    Your approach means that we understand what’s going on and that we can trust the management of our IT by you guys.
    We can truly focus on servicing our own clients.
    It’s great to be able to trust the IT in the office, thanks for a great job.

  • Just a quick thank you for all the work you and your team have done for us this year.

    With the company changes etc, the aim was to get the IT system being integral to our new working methods and a tidy up of the system so we have better control of our assets. This was not achievable without your help, and looking back at what we set out to achieve I think you have ticked all the boxes.

    Process Combustion
  • Just a quick note to thank you very much in seeing me straight away this morning and for solving the issues with my I-pad.

    As you are aware, the I-pad technology has gone way beyond me at present. Hopefully I will catch up a bit when I have some spare time!!!!

    However MANY THANKS

    Mike Hammond
  • Paolo, Easiest thing I have ever installed. I just clicked on the link and it installed! (AVG Cloudcare)

    Michael Michaelson