Callum is self motivated and eager to learn. Our customers say that he is just fun to have around but very quickly back this up by saying that he’s like a dog with a bone when they have a problem. He just wants to fix it and make sure the customer is happy.
He started to work for us as a consultant and has recently been promoted to the role of Support Manager. He works from Wales and he designed our phone system to work smoothly with people all around the country.
On a weekly and monthly basis he checks all tickets to make sure that we are delivering as we promised, and to see if you have changing needs that mean we have to adapt.
That means he makes a real difference because he keeps our offering tuned to your needs!
Callum was previously MD and owner of “River and Soul Adventures” www.riverandsouladventures.com This is where he gained his attention to detail and drive for customer service.
While working for Andisa he has passed his ITiL Foundation certification, proving that he understands how Support, Projects and customer service all need to work together to give good outcomes.
