Privacy Policy

Privacy Policy

Andisa is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Andisa may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 9 May 2018.

We have a two lawful bases for processing data.

1. We have a “legitimate interest” for processing data because we are a customer service organisation and need to contact customers and prospective customers in order to exist.
   By contacting through email whenever possible we are causing minimal privacy impact and indeed limiting interruption to customers.
   We will only contact you if we have collected contact details directly from you and not from a 3rd party marketing database.
2. We have a “contractual interest” to communicate with you if you have asked us to contact you to discuss a technical issue, potential sale and need to quote, or in order to communicate during a project or supported issue.

If we are contacting you without having obtained contact details directly from you, then we will first send an email requesting consent to communicate.

In some cases we may hold details of technical configuration. If we do this then we also hold details of a primary contact. We will never release this information to anybody except the primary contact without first gaining  written permission from the primary contact.

Controlling your personal data

You may request details of personal information which we hold about you under the General Data protection Regulation EU2016/679.
On occasion we may levy a small fee to provide the information.
If you would like a copy of the information held about you, or believe that any information we hold about you is incorrect then please write to

Data Controller
Andisa IT Consultants Ltd
Harrogate Business Centre,
Hookstone Avenue,
Harrogate,
HG28ER
or email privacy@andisa.net
We will respond to you within 28 days.

Your right to Erasure. If you wish to have your data deleted from our system then please call us on 01423-290029 or write to our Data Controller using the address above, stating your request.
We will confirm your request and then delete data if necessary. This will happen within 28 days.

However before you do contact us, please consider the information below:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing our Data Controller.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Below is a table with the cookies our website placed on your computer

Below the table you will find instructions on removing cookies for all major web and mobile browsers so that you can find out about how to manage your cookies.

Browser specific instructions to block and remove cookies

Internet Explorer

http://support.microsoft.com/kb/196955

Firefox

http://support.mozilla.org/en-US/kb/Cookies

Google Chrome

http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Opera

http://www.opera.com/browser/tutorials/security/privacy/

Safari

http://docs.info.apple.com/article.html?artnum=32467

Safari iOS

http://support.apple.com/kb/HT1677

Android

http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022

Blackberry

Turn off cookies in the browser

Windows Phone

Changing privacy and other browser settings

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.