Andisa IT Consultants Ltd has three retainer based offerings to complement internal IT teams. Our own team are constantly helping other companies with a variety of networks and hardware. As a result the team is always improving its skills and experience. We can now offer the following options to assist IT managers and helpdesk teams.
Bronze:
The Bronze support option provides telephone support for servers only. It includes;
- Remote Support / fix via Broadband
- Telephone Support
- Critical Failure priority
- Reduced labour rate for on site fix, deployment and system improvement
- 6 hour response for Server faults
Silver:
The silver support option extends Bronze support to also provide;
- One point of call for all hardware issues. We will manage calls to manufacturers.
- Email system alerts for backups, system bottlenecks and failures all monitored by Andisa.
- Telephone Support
- 8 Hour response for PC / 4 hour response for Server faults
Gold:
The Gold support option extends beyond the Silver support to include:
- Up to 1.5 days a month on site fix labour
- Bi annual visits to check over and update the system with available operating system patches. ( Patches are charged at cost but are normally provided free by Microsoft)
- 8 hour response for PC faults / network faults, 2 hour response for Server faults
- 2 week shared loan server
- Technical / strategic advice
- Virtual IT manager service where you can ring for advice or help with other suppliers. Many of our clients will call us into the board room once a year to meet with other suppliers and discuss future plans and IT strategies.
The basic difference between the contracts is as follows:
- With Bronze support we only support the servers via remote assistance.
- With Silver Support we provide remote assistance for PCs and servers
- With Gold there is also an allowance of on site fix time built into the contract each month.
You will note that we charge for parts with these contracts. We reduce our own charges by asking you to pay for the cost of parts if they do go wrong. We provide the labour and expertise to resolve the fault within the contract. We feel this is fairer to the client.
We also extend our contracts to cover help on anything server related, IE Antivirus software, Networking equipment and software related issues. The only limit is the time built into the contracts.
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