Terms & conditions - effective 16th August 2010


Every effort will be made to execute all orders within reasonable time, but we cannot be held responsible for loss or damage incurred by the customer through failure of deliveries.  Unless we are notified in writing within 10 days from the date of the delivery note we are unable to accept responsibility for non-delivery.


Every effort will be made by us to see that the goods are suitably packed.  If goods are supplied with sawn boards or cases they are non-returnable and will be charged at cost.


All price lists, quotations and discounts are, unless specifically stated to the contrary, subject to alteration at anytime without notice.  Orders are accepted on condition that goods are invoiced at prices ruling at date of despatch unless otherwise agreed by us in writing.


Material supplied in accordance with order must not be returned without written consent of the company.  Applications can only be considered within 14 days of invoice and must state the date and number of invoice and reasons for suggested return.  Duly authorised returns must be sent carriage paid and the Company advised.


Damage or loss in transit to be notified to the carrier, and ourselves within 2 days from the date of receipt and damaged goods and containers retained for inspection otherwise no claim for damage or loss during transit will be allowed.


Claims for shortages and deductions for erroneous charges must be presented within 10 days from receipt of goods, otherwise such claims cannot be allowed.


After due acknowledgment has been made of a customer’s order, cancellation, either wholly or in part, will not be permitted unless mutually agreed. 


Customers shall indemnify us against any claims, damages, costs and expenses for which we may become liable through executing any order or contract in accordance with the customer’s specifications, which involves infringement of a Patent.


Accounts payable 30 days following the month of invoice or unless otherwise stated and agreed prior to contract commencement, are strictly nett.   The company reserves the right the right to charge interest on overdue accounts at a rate of 4% over HSBC Bank base.


The liability of the company is confined to the replacement at their works of any hardware, software or other equipment manufactured and/or supplied by them, which have proved defective as regards material or workmanship.


Legal title to and the beneficial interest in the goods shall not pass to the Buyer until the price due under the contract (and any other contract made prior to the date of the contract between the Buyer and the Seller) has been paid, provided nevertheless that the Buyer shall bear the risk of any loss of, or damage to, or deterioration of the goods from whatever cause arising after the date of delivery. 

If goods the property of the Seller are admixed with goods the property of the Buyer or are processed with or incorporated therein, the product thereof shall become and/or shall be deemed to be the sole and exclusive property of the Seller.  If goods the property of the Seller are admixed with goods the property of any person other than the Buyer or are processed with or incorporated therein, the product thereof shall become or shall be deemed to be owned by the Seller in common with that other person

Privacy Policy

Andisa is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Andisa may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15 August 2010.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us through the contact page.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the address on the contact page.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.